Western Roots Healthcare

Amy Jordan is a board-certified Family Nurse Practitioner and the founder of Western Roots Healthcare, a telehealth practice serving individuals across Oregon. Her career in healthcare spans more than 25 years, beginning with a decade in the clinical laboratory and followed by 15 years as an emergency department RN before becoming a Family Nurse Practitioner. Telehealth A telehealth visit is a video call with your healthcare provider, like a virtual doctor’s visit on your screen. At your appointment time, you click the secure link that is sent to you and your clinician appears on video so you can talk face to face.​ Equipment Needed All you need one device that has a camera, a microphone, and internet, such as a smartphone, tablet, laptop, or desktop computer. Make sure your device is charged, connected to Wi‑Fi, and in a quiet, private place so you can hear and speak clearly. Making Appointments New patients: Click the Request Appt button on this page. A secure form will open. Choose Telehealth / Video, then choose a day and time that works for you. Type in your name and contact information, then click Request Appointment. Existing patients: Log in to your Client Portal. Click Request appointment, choose the Telehealth / Video option, then pick a day and time and complete information requested. You will get an email when your visit is approved, with easy steps to join your video visit. Telehealth visits can be scheduled online up to 2 weeks ahead and as late as 24 hours before the visit. If you need a time that is not listed (same-day, next-day, or more than 2 weeks away), please send a message or call Western Roots Healthcare with the day and time you want, and the office will work with you to set this up. Billing Care is kept simple and focused on you. The practice does not bill insurance, and visits are offered at a flat rate of $75. Credit or debit card information is entered at the time appointment is made and charges are processed following completion of your appointment. This approach helps ensure that your time is spent on your health and goals, rather than on paperwork or waiting for approvals. You may still use your insurance for approved radiology studies, lab tests, and medications; coverage varies by insurer and medical condition. Cancellations If you need to cancel or change your telehealth visit, please do so at least 24 hours before your appointment time. Changes made less than 24 hours in advance will automatically be charged in full. Important Details Patients must be Oregon residents and physically located in Oregon at the time of their appointment, as care is provided under state licensing regulations. ** Please note that Western Roots Healthcare does not prescribe controlled substances, including opioid pain medications, benzodiazepines like Xanax, ADHD medications, or testosterone at this time. ** Questions? The goal is to make quality care accessible, personal, and easy to fit into your life. Please contact Western Roots Healthcare directly with additional questions. We are happy to help!